Find out more about what its like to work with me….

Frances Day – Managing Director, Marketing Doctor
Heading a busy marketing company can be very demanding and as the business grows, so does my workload.  Managing staff has been my biggest challenge and I know that for the business to grow I need to get the most from the team.
Jayne’s style is calm and relaxed and she asks lots of through provoking questions and also offers the framework and techniques together with the relevant hand out to help me structure meetings and get to the bottom of my challenges easily and in a stress free way. She has helped me to manage my team in a confidential, professional and supportive manner that will benefit both me and my team in being more productive and help them to settle into their roles for the long term.  I have no hesitation in recommending Jayne.  A great big ‘Thank You’ from me.

Barry Whittles – CEO Just Car Clinics
Jayne McPhillimy, JEM Coaching, had a natural ability to pick up and understand very quickly what was at the heart of our business. Jayne also worked closely with our own Training Team coaching and co-delivering, passing on the knowledge and ability to deliver this course ourselves in the future effectively. 
Jayne has a natural ability to quickly understand what your business is about and what it is you want to achieve with your training. Her experienced and expert approach in delivering training puts candidates at ease and provides a welcoming environment for the training to take place. 
Jayne has passed the gauntlet over to our own in house Training Team to continue with the delivery of this particular course, but we are already working on other areas where we can bring Jayne in to again design and deliver some bespoke training for our business and cannot recommend Jayne and JEM Coaching highly enough.” 

John Eaton TD B.Eng. PG Dip – Progamme Manager, RWE nPower
“I take the time to write a recommendation for Jayne because of the value I got from her as a career coach. Jayne challenged me to take the time to think about career options and opportunities available to me and to assess them against my short and long term goals. For me, Jayne balanced well the direct and indirect coaching techniques, getting me to think beyond normal boundaries whilst still remaining focussed. I particularly found the career visioning exercise of use as it helped me shape my thinking and link opportunities and decisions to longer term life objectives. I would highly recommend Jayne’s services and will use her again in the future. Thank you. John

Marcia Hilton – Programme Manager, Chief Operating Office, DLG
I have worked with Jayne for a number of years but in particular on a huge transformational change programme. This was an intense, pressured and hugely impactful ‘people change’ period, with a great deal of intervention required. Jayne managed the delivery of an extremely comprehensive and effective training programme, from initial requirements through to design and implementation, for over 3500 people. Jayne is extraordinarily adaptable, flexible and calm in the face of changes to requirements (often very last minute!) and ensures the highest level of service is delivered. I would always recommend Jayne and would absolutely work with her again in any programme I may run in the future – her enthusiasm and drive is unstoppable.

Angela Cunningham – Head of Strategy & Performance, Business & Commercial Banking, RBS Group
Jayne is an excellent coach and mentor, she has a very open and inclusive style. I found her to deliver exactly the right level of interaction and really helped me develop in the area’s I needed to focus on. Always supportive, not only in the mentoring/mentee relationship but also in my previous interactions on a work level. Extremely well organised and has the right level of assertiveness when needed, very well respected at all levels in the organisation.”

Rosie Marriage – Curriculum Consultant, Direct Line Group
 I have always found Jayne to be very insightful, quickly understanding an individual’s motivations and development areas.  Jayne would always take the time to listen to any concerns and issues, whether that be face to face or over the phone. She was always genuinely interested in the problem at hand. Jayne has excellent questioning techniques which helped me identify the root cause and identify next steps. Jayne would always empower me to make my own decisions. Jayne provided timely encouraging, constructive, detailed feedback.
Through her coaching skills, she has helped me achieve my milestones and ultimately given me the personal confidence to take a new stretching role.

Martin Egan, Regional Home Fulfilment Manager
Jayne is an extremely calm and level headed individual who is quick to understand issues at hand and hence able to direct your thoughts to enable you to work to solutions yourself. Jayne is not only excellent at working at an individual level but also with teams and is able to make the team dynamic flourish in coming up with solutions to problems. Jayne uses her coaching skills to great effect.”

Paul Hubbard – Head of Counter Fraud Operations
I have no hesitation in recommending Jayne I have had the pleasure of working with Jayne for a number of years. She is knowledgeable about the best ways to develop the skills and confidence of the people she is working with. When you work with Jayne you know she will ensure she fully understands the objectives of the coaching programme, she helps you to identify roadblocks and then remove them effectively.”

Dave Rossall – Head of Damage & Mobility Management
I always found Jayne to be diligent, well-organised, with a good understanding of organisational dynamics and business processes. She was also very strong in her previous roles as a Learning Business Partner and indeed, whilst she was in that role I assessed Jayne as part of a talent management exercise, and had no hesitation in putting her forward for the Advanced Leadership Programme at Henley, to develop future senior leaders. I would strongly recommend Jayne to any potential employer or client.”

Scott Greenman – Performance & Strategy Manager, Direct Line Group
“I worked with Jayne on a process review and improvement programme where she managed a number of worstreams. In all of my interactions with Jayne I found her well organised and committed to delivering on time and to the highest standard possible. I observed numerous occasions where Jayne coached and supported less experienced members of staff to help them develop existing abilities and gain new skills in the workplace. She has an honest, straightforward and constructive approach to feedback which brings the best out of people she works with.

Nicloa Porter – HR Programme Manager
Jayne has a really diverse range of experience, from Lean process improvement to HR learning and development and with that she can bring extensive business knowledge and an extremely balanced and pragmatic approach to work. I recently worked with Jayne on building an online toolkit of development options for people managers and Jayne provided the subject matter expertise on both the coaching and the personal development planning topics. Jayne was able to put into practice her knowledge and role model her coaching techniques for an online video, she also scoped and signed off a wide range of further tools to support people manager development.

Derek Morrison – Project Manager, HR
I had the pleasure of working with Jayne over several years at Direct Line Group supporting the project management of ClaimCenter, which was my first ever involvement in project work. Jayne was a fantastic mentor throughout the 3 years I worked on this project. I started off knowing very little about managing projects and Jayne mentored me and taught me everything I know about Project Management. I felt a little out of my depth for the first 2 months, however Jayne’s reassuring coaching style saw me quickly developing confidence in my skills and knowledge. Following the completion of my involvement in the project I was then given my own project to lead which I would never have believed possible if Jayne hadn’t mentored me before this. I will forever be grateful to Jayne for the guidance and mentoring she gave me and for keeping me grounded when it felt at times that things were going wrong.

Louise Bladon – HR Project Manager / Employee Experience
I have worked with Jayne in several roles/business areas during our careers at Direct Line Group. In whatever capacity we have worked together, I have always been extremely impressed with her professionalism; adapting her style to the situation at hand. She builds strong and effective working relationships with her stakeholders and is able to comfortably work in senior/executive management situations.”